| Name
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Description
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|---|
| Add Screen Pop
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Clicking Add creates an untitled screen pop item in the Screen Pop list.
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| Screen Pop
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The Screen Pop list displays a list of screen pops that you can use to launch an application or a Web service.
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| Enable selected Screen Pop for this profile
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Use this option to enable the corresponding screen pop
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| Screen pop name
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This field displays the name of the screen pop.
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| Address or URL of program
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Use the Address or URL of program field to enter the URL of the Web application containing reference to a Web application and call-related data in a Web application format.
For example, to view the customer database application, type http://internal.widgets.com/db/customers.exe in the Address or URL of Programs field.
 Note You can also specify the parameters from the Parameter column within the string.
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| Command Line Parameters
Command line parameters
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Use the following Parameters field to retrieve information from a caller: Type %n to pass the name of the other party on the call, if available.
Type %m to pass the telephone number of the other party on the call, if available.
Type %p to pass the digits (prompted digits) the caller selected while being processed through a vector, if available.
Type %v to pass the VDN name through which the call was connected.
Type %u to pass the User-to-User-Information that Communication Manager collected from a centralized application.
Type %s to pass the time when Avaya one-X Agent accepts the telephone call.
Type %e to pass the time when Avaya one-X Agent terminates the telephone call.
Type %d to passes the current date when Avaya one-X Agent receives the telephone call.
You can test the settings by clicking the Test button. |
| Trigger when an inbound call is
Inbound call is
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Use the Trigger when an inbound call is pane to indicate when the application must trigger the screen pop:
Ringing: Select this option if you want the system to start the screen pop when the phone rings.
Missed: Select this option:
when you want the system to start the screen pop when the call appearance from an incoming call disappears after not being answered when the caller hangs up, or
if the call is routed to a voice mail system after a specific number of rings.
Answered: Select this option:
if you want the system to start the screen pop when an agent answers the phone using the Avaya one-X Agent GUI, or
by picking up the telephone handset in the Desk Phone or any other telephone settings.
Released: Select this option:
if you want the system to start the screen pop when you click the release button on the Avaya one-X Agent GUI, or
hang up the telephone, the Desk Phone, or any other telephone configurations.
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| Trigger when an outbound call is
Outbound call is
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Use the Trigger when an outbound call is pane to indicate when the application must trigger the screen pop:
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| Trigger only when the VDN is
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Enabling the Trigger only when the VDN is option starts the screen pop when an incoming call appears on a specific VDN. Note For the screen pop to run, you must enter the VDN name (up to 15 characters) in the associated field.
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